Customer Service Policy CUS-1 Policy Statement

CUSTOMER SERVICE IS A TOP PRIORITY OF BLACK WIDOW HORSEFLY CATCHER. ALL BLACK WIDOW HORSEFLY CATCHER CUSTOMERS WILL BE TREATED PROMPTLY AND RESPECTFULLY WITHOUT REGARD TO AGE, GENDER, SEXUAL ORIENTATION, RACE, ETHNICITY, DISABILITY, LANGUAGE PROFICIENCY, SOCIAL OR ECONOMIC STATUS.

REGULATIONS

1.       STAFF MEMBERS ARE RESPONSIBLE FOR PROVIDING THE BEST CUSTOMER SERVICE POSSIBLE AND ARE EMPOWERED TO MAKE DECISIONS THAT WILL ENSURE THE BEST EXPERIENCE FOR EACH CUSTOMER WHILE BALANCING THE NEEDS OF THE INDIVIDUAL WITH THE OVERALL NEEDS OF BLACK WIDOW HORSEFLY CATCHER CUSTOMERS.

2.       WHEN ANSWERING THE PHONE, A BLACK WIDOW HORSEFLY CATCHER EMPLOYEE WILL IDENTIFY HIM OR

HERSELF. ALL STAFF WILL WEAR LOGO SHIRTS SO THAT CUSTOMERS CAN RECOGNIZE THEM AS BLACK WIDOW HORSEFLY CATCHER EMPLOYEES. 

3.       STAFF WILL ASSIST CUSTOMERS ON A FIRST COME, FIRST SERVED BASIS TO THE EXTENT POSSIBLE WITHOUT INFRINGING ON THE SERVICE NEEDS OF OTHER CUSTOMERS.

4.       STAFF MEMBERS WILL ENABLE SUCCESSFUL BLACK WIDOW HORSEFLY CATCHER USE BY ASSISTING CUSTOMERS WITH THE BLACK WIDOW HORSEFLY CATCHER RESOURCES AND EQUIPMENT.

5.       IN CASES WHERE THE BLACK WIDOW HORSEFLY CATCHER’S RESOURCES ARE NOT SUFFICIENT TO MEET CUSTOMER DEMAND, STAFF WILL OFFER A PARTIAL OR FULL REFUND ON ITEM AND OR SHIPPING. IF MATERIAL OR EQUIPMENT IS NEEDED AND IF AVAILABLE, WE CAN SHIP THE ITEM TO YOU. FOR A FULL REFUND OF THE ITEM IT WILL NEED TO BE RETURNED. IN SOME CASES, IF MATERIAL OR EQUIPMENT IS NEEDED PAYMENT FOR ITEM AND/ OR SHIPPING WILL NEED TO BE PAID BEFORE SHIPPING OCCURS.

6.       A CUSTOMER WITH COMPLAINTS ABOUT THE SERVICE RECEIVED OR ABOUT THE BLACK WIDOW HORSEFLY CATCHER’S POLICY SHALL BE REFERRED TO THE OWNER AT THE TIME.

APPROVED: AUGUST 27, 2019

BLACK WIDOW HORSEFLY CATCHER OWNER